1. What is Micro Savings Account?

• It is an interest-bearing savings account owned by Cebuana Lhuillier Rural Bank (CLRB). It is a basic deposit type of account that allows client to save up to Php 50,000.00. The account is linked via 24K Quick Card or 24K UnionPay Debit Card.

2. What are the requirements?

• Requirements are as follows:
  
  
  1. Active 24K Quick Card or 24K UnionPay Debit Card
  2. Accomplished Client Information Sheet (CIS)
  3. 1 valid ID
  4. Face Image of the client (Captured within branch premise)
  5. Accomplished Remittance Payment Form
  6. Initial Deposit – Php 50.00
• Additional requirement:
  • Purchase of the 24K UnionPay Debit Card – Php 150.00
  • Or Upgrade of 24K Quick Card to 24K UnionPay Debit Card – Php 75.00*
  
  *Promo rate may change until further notice

3. What are the acceptable valid IDs?

• Passport
• Driver’s License
• Professional Regulation Commission(PRC)ID
• National Bureau of Investigation (NBI)Clearance
• Police Clearance
• Postal ID
• Voter’s ID
• Government Service Insurance System (GSIS) e-Card
• Social Security System (SSS) ID
• Senior Citizen’s ID
• Overseas Workers Welfare Administration (OWWA) ID
• OFW ID
• Seaman’s Book
• Alien Certification of Registration (ACR)
• Barangay Certificate or ID (with picture and signature)
• Birth Certificate (applicable to minors only)
• Firearm License
• Immigrant Certificate of Registration
• Marriage License
• National Council for the Welfare of Disabled Persons
• New TIN ID
• PhilSys ID/ National ID
• PhilHealth ID
• Student ID
• Alien Certification of Registration (ACR) / Immigrant Certificate of Registration
• Government Office or Government Owned and Controlled Corporations (GOCC) ID (e.g. AFPID,HDMF (Pag-ibig Fund)ID, etc.
• Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
• Department of Social Welfare and Development(DSWD)Certification
• Integrated Bar of the Philippines ID (IBP)
• Company ID issued by private entities or institutions registered with or supervised or regulated either by the BSP (Bangko Sentral ng Pilipinas),SEC(Securities and Exchange Commission) or IC (Insurance Commission)

4. What is the minimum amount to open an account?

• Php50.00

5. What is the allowed minimum and maximum amount of withdrawal?

For DEPOSIT:
Minimum Amount: PhP50.00
Maximum Amount: No maximum limit.

For WITHDRAWAL:

• Bank Branch
• Accredited Cash Agents via POS Terminals
Minimum of Php100.00
Maximum amount per withdrawal transaction is Php 5,000.00


• Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)
Maximum Amount per withdrawal is Php10,000.00

6. What is the maximum number of withdrawals per day?

• Bank Branch
• Accredited Cash Agents via POS Terminals
Maximum frequency per day is ten times (10) or total withdrawal amount per day is Php15,000.00 whichever comes first.


• Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)
Maximum Frequency per day is ten times (10) or maximum total withdrawal amount per day is Php 40,000.00 whichever comes first.

7. How much are the transaction fees?

• Bank Branch
• Accredited Cash Agents via POS Terminals
Currently Php 0 for Deposit and Withdrawal
(Announcement will be sent 60 days prior to implementation of such fees)


• Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)
Varies depending on the Acquirer

8. What is the minimum requirement to earn interest?

• Average Daily Balance (ADB) Php 500.00

9. What is the interest rate per annum of Micro Savings?

• 0.20% per annum

10. What is the required maintaining balance?

• None.

11. Is there a maximum limit on the outstanding balance?

• Yes, maximum limit is Php 50,000.00

12. How long before an account is dormant?

• No dormancy.

13. How long should I wait for my card to be activated?

• Card activation takes 24 to 48 hrs.

14. Can I deposit/withdraw if the Micro Savings Account was opened on another branch?

• Yes.

15. Since 24K Quick Card and 24K UnionPay Debit Card is required to open the account, will it earn points for every deposit?

• No, points will be earned from Account Opening transaction only.

16. Can I process deposit/withdrawal even without 24K Quick Card or 24K UnionPay Debit Card?

• No.

17. Can multiple accounts be opened?

• No.

18. Can a non-account holder deposit/ withdraw on behalf of the account holder?

• Yes, as long as you have an authorization letter from the account holder, the 24K Quick Card or 24K UnionPay Debit Card and PIN code.

19. Can 24K Quick Card or 24K UnionPay Debit Card be accepted in other Bank ATMs?

• No. 24K Quick Card can only be used through the PIN Pad deployed in Cebuana Lhuillier Pawnshop Branches.
• Yes. 24K UnionPay Debit Card can be used in BancNet accredited POS and ATMs.

20. What is SMS Syntax?

• SMS Syntax is a self-service facility for account holders to send requests related to Micro Savings Account or 24K Quick Card and 24K UnionPay Debit Card.

21. What are the conditions of the SMS Syntax Services?

• Each SMS request has a maximum limit of three (3) requests per month.
• To avail the SMS Self-service Facility, client should use his/her registered mobile number in the system.
• In case the mobile number is not updated, client may file a bank request for Account Maintenance in the branch for updating of mobile number in the system. Please DO NOT process update of mobile number as PIN Reset.

22. What are the requests available in the SMS Syntax Service?

• Type of request:
  • PIN Reset: RESETPIN
  • Account Unblocking: UNBLOCK
  • Card Blocking: LOSTCARD
  • Balance Inquiry: BAL
  • Transaction History Inquiry: HIS
  • Account Number Inquiry: ACTNO

23. How do I send request in the SMS Syntax Service?

• • GLOBE:    0917 808 8793
  • SMART:   0908 880 2930
  • SUN:        0932 842 8562

24. Who can I contact for other concerns and inquiries?